Terms of service
TERMS OF SERVICE
Last updated: 24 September 2026
OVERVIEW
Welcome to House of Stanbury.
House of Stanbury is the trading and website name operated by Bust The Label FZ-LLC, a company licensed in Ras Al Khaimah, United Arab Emirates, under Licence Number 5031771.
These Terms of Service (“Terms”) govern your access to and use of houseofstanbury.com (the “Site”), including the information, content, features, products and services available through the Site (collectively, the “Services”).
Throughout these Terms, “House of Stanbury”, “we”, “us” and “our” mean Bust The Label FZ-LLC, trading as House of Stanbury.
By visiting our Site, creating an account, purchasing a product or otherwise using our Services, you agree to these Terms together with our Privacy Policy, Returns, Exchanges, Refunds & Shipping Policy and any other terms or policies expressly incorporated by reference.
Nothing in these Terms excludes or restricts mandatory consumer rights available to you under applicable law.
1. ELIGIBILITY & USE OF THE SITE
By using our Site or placing an order, you confirm that you are legally capable of entering into a binding contract in your jurisdiction or are using the Site with any permission or supervision required under applicable law.
You may not use our Site, Services or products for an unlawful or unauthorised purpose.
You must not introduce viruses, malware, malicious code or technology intended to damage, disrupt or interfere with the Site or Services.
We may suspend or terminate access where these Terms are materially breached or where reasonably necessary to protect House of Stanbury, our customers or our systems.
2. OUR PRODUCTS
House of Stanbury offers a curated collection of clothing, accessories, jewellery, homeware, travel pieces and other lifestyle products.
Some products may be handmade, handwoven, produced in limited quantities, personalised or created to order by skilled artisans.
Handmade and artisan products may have slight variations in colour, texture, finish, dimensions, pattern or other characteristics. These natural variations are part of the character of such products and do not necessarily constitute a defect.
We make reasonable efforts to display product colours, photographs, dimensions and descriptions accurately. However, appearance may vary depending on your device, screen settings, lighting and other factors.
3. PRODUCT AVAILABILITY
All products are subject to availability.
We may, where reasonably necessary and subject to applicable law:
- Limit product quantities.
- Limit sales to certain countries or jurisdictions.
- Discontinue products.
- Modify product specifications.
- Refuse or cancel orders in accordance with these Terms.
4. PRICES & CURRENCIES
Prices are displayed in the currency shown on the Site.
Where different currencies are available, currency conversions may be approximate and may change due to exchange rates or payment-provider calculations.
The final amount payable will be shown at checkout.
Prices may change without prior notice, but changes will not normally affect orders already accepted by us.
Unless expressly stated otherwise, prices do not include customs duties, import taxes, VAT, brokerage fees or other destination-country charges.
5. ORDERS
Placing an order constitutes an offer to purchase the products in your order.
We may refuse or cancel an order where reasonably necessary, including where:
- A product is unavailable.
- There is an obvious pricing or description error.
- Payment cannot be authorised.
- We reasonably suspect fraud or unauthorised activity.
- An order appears intended for unauthorised commercial resale.
- Shipping restrictions prevent delivery.
- The order would breach applicable law.
- A technical or inventory error has occurred.
If we cancel an order after taking payment, the relevant amount will be refunded to the original payment method.
6. CUSTOMER & ACCOUNT INFORMATION
You agree to provide complete and accurate information when placing an order or creating an account.
You are responsible for checking your name, email, billing information, delivery address and other order details before completing your purchase.
You are also responsible for maintaining the confidentiality of any account login information.
Please contact us if you believe your account has been accessed without authorisation.
7. PAYMENT
Payment must be made using a payment method available at checkout.
Payments may be processed by Shopify and/or third-party payment providers and may be subject to their respective terms and policies.
Orders may be subject to payment verification and fraud-prevention checks.
8. SHIPPING & DELIVERY
House of Stanbury ships internationally.
Orders are shipped promptly unless otherwise stated on the relevant product page.
Handmade, handwoven, personalised and made-to-order products may require additional preparation or production time.
Once dispatched, you will normally receive shipping confirmation and tracking information.
Delivery timeframes are estimates unless expressly stated otherwise and may be affected by customs, couriers, local authorities or circumstances outside our reasonable control.
9. CUSTOMS, DUTIES & INTERNATIONAL ORDERS
International orders may be subject to customs duties, import taxes, VAT, brokerage charges or other fees.
Unless expressly stated otherwise at checkout, these charges are the customer's responsibility.
Customers are responsible for ensuring that products they order can legally be imported into their destination country.
10. RETURNS, EXCHANGES & REFUNDS
Returns, exchanges, refunds, cancellations and associated shipping costs are governed by our Returns, Exchanges, Refunds & Shipping Policy.
Certain personalised, bespoke or customised products may not normally qualify for change-of-mind returns.
Mandatory consumer rights remain unaffected.
11. CANCELLATIONS & ORDER CHANGES
Contact houseofstanbury@gmail.com as soon as possible if you wish to cancel or change an order.
We will do our best to accommodate requests made before preparation, production or dispatch begins.
For personalised orders, cancellation requests should be made within 12 hours of placing the order.
Mandatory cancellation rights under applicable law remain unaffected.
12. PROMOTIONS & DISCOUNT CODES
House of Stanbury may offer promotional codes, discounts, gifts, competitions or other promotions.
Unless otherwise stated:
- Promotions are available for a limited period.
- Codes cannot be exchanged for cash.
- Only one code may be used per order.
- Codes may not be combined with other offers.
- Certain products may be excluded.
- Promotions are subject to availability.
- Promotions cannot normally be applied retrospectively.
Specific promotional terms will take precedence where provided.
13. GIFT CARDS & STORE CREDIT
Where offered, gift cards, vouchers or store credit may be subject to additional terms.
They cannot normally be exchanged for cash except where required by applicable law.
14. INTELLECTUAL PROPERTY
Unless otherwise stated, content available through House of Stanbury—including its name, branding, logos, photographs, videos, graphics, text, artwork, packaging, product designs and website content—is owned by, licensed to or otherwise lawfully used by House of Stanbury.
The Site may be used for personal, non-commercial shopping purposes.
You may not reproduce, modify, distribute, publish, sell, license or commercially exploit our content without appropriate prior permission.
15. CAROLINE STANBURY NAME, IMAGE & CONTENT
The name, image, likeness, photographs, video, voice and other content relating to Caroline Stanbury may be protected by intellectual property, publicity, personality and other applicable rights.
The appearance of such content on House of Stanbury does not grant permission to reproduce, commercially exploit or otherwise use Caroline Stanbury's name, image, likeness or content, or to imply sponsorship, endorsement or affiliation, without appropriate authorisation.
16. USER CONTENT, REVIEWS & SUBMISSIONS
Customers may be able to submit reviews, photographs, comments, feedback or other content (“User Content”).
You retain any ownership rights you hold in your User Content.
By voluntarily submitting User Content to House of Stanbury for publication or promotional use, you grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, publish and use that content in connection with House of Stanbury and its promotion, subject to applicable law.
You confirm that you have the necessary rights to submit such content.
We may moderate or remove content that is unlawful, fraudulent, misleading, defamatory, abusive, obscene, infringes third-party rights or otherwise breaches these Terms.
17. THIRD-PARTY SERVICES & LINKS
Our Site may contain links to or integrations with third-party websites, social media platforms, payment providers, applications or other services.
These may include other businesses, brands or ventures associated with Caroline Stanbury.
Independent third-party services operate under their own terms and privacy policies.
Unless expressly stated otherwise, House of Stanbury is not responsible for independent third-party websites, products or services.
18. PERSONAL INFORMATION & PRIVACY
Our collection, use, sharing and protection of personal information is governed by our Privacy Policy.
This includes information concerning marketing communications, cookies, advertising and circumstances in which information may, where permitted by applicable law, be used or shared with selected businesses, brands, ventures and entities associated with Caroline Stanbury.
19. MARKETING COMMUNICATIONS
Where you have signed up for marketing, House of Stanbury may send you news, product launches, offers and other promotional communications in accordance with our Privacy Policy and your marketing preferences.
Where permitted and where any required consent has been obtained, this may include marketing relating to selected businesses, brands, ventures and entities associated with Caroline Stanbury.
You may unsubscribe using the link provided in marketing emails or by contacting us.
20. PROHIBITED USES
You must not use the Site or Services:
- For unlawful or fraudulent purposes.
- To violate applicable laws or regulations.
- To infringe intellectual property or other rights.
- To submit deliberately false or misleading information.
- To distribute malware or malicious code.
- To attempt unauthorised access.
- To interfere with Site security or operation.
- To unlawfully collect personal information.
- To systematically scrape or extract content for unauthorised commercial purposes.
- To impersonate another person.
- To conduct fraudulent transactions.
- To falsely suggest sponsorship, affiliation or endorsement.
21. ERRORS, INACCURACIES & OMISSIONS
Information on the Site may occasionally contain errors or omissions relating to products, pricing, promotions, shipping, availability or other information.
We may correct errors and update information.
Where an obvious error affects an order, we may contact you to provide corrected information and allow you to confirm or cancel the order, or cancel the affected order and issue an appropriate refund.
22. WEBSITE AVAILABILITY
We aim to keep houseofstanbury.com available and operating properly but cannot guarantee uninterrupted or error-free access.
We may temporarily suspend, restrict, modify or discontinue parts of the Site for maintenance, upgrades, security or operational reasons.
23. DISCLAIMER & LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful or restricts mandatory consumer rights or remedies.
To the maximum extent permitted by applicable law, House of Stanbury will not be responsible for losses that were not reasonably foreseeable when the contract was formed or that arise from circumstances outside our reasonable control.
The Site and its content are provided for general shopping and informational purposes.
24. EVENTS OUTSIDE OUR CONTROL
We will not be responsible for delays or failures caused by events outside our reasonable control.
These may include severe weather, natural disasters, strikes, transport disruption, customs delays, governmental action, war, civil unrest, epidemics, telecommunications failures, cyber incidents affecting third-party infrastructure, supplier disruption or courier interruption.
Where such an event materially affects an order, we will take reasonable steps to minimise disruption where possible.
25. SEVERABILITY
If a provision of these Terms is found unlawful, invalid or unenforceable, it will be modified or removed to the minimum extent necessary.
The remaining provisions will continue in effect.
26. NO WAIVER
Failure by House of Stanbury to immediately enforce a provision does not waive our right to enforce it later.
27. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Returns, Exchanges, Refunds & Shipping Policy and any other expressly incorporated terms, form the agreement between you and House of Stanbury concerning use of the Site and purchases through it.
Specific terms displayed for particular products, promotions or services will also apply.
28. GOVERNING LAW & INTERNATIONAL CUSTOMERS
These Terms and your contractual relationship with Bust The Label FZ-LLC, trading as House of Stanbury, are governed by the applicable laws of the United Arab Emirates and the Emirate of Ras Al Khaimah, without prejudice to mandatory consumer protection rights that may apply under the laws of your country or jurisdiction of residence.
House of Stanbury sells and ships internationally. Nothing in these Terms is intended to deprive an international customer of mandatory consumer protections that cannot lawfully be excluded, restricted or waived.
To the extent permitted by applicable law, disputes arising from these Terms, the Site, Services or purchases made through House of Stanbury will be subject to the jurisdiction of the competent courts of Ras Al Khaimah, United Arab Emirates.
Where mandatory consumer law gives you the right to bring proceedings in another jurisdiction, nothing in these Terms is intended to restrict that right.
If a dispute arises, we encourage you to contact us first so that we can attempt to resolve the matter directly.
29. CHANGES TO THESE TERMS
We may update these Terms to reflect changes to our Services, products, technology, operations, policies or applicable laws.
The current version will be published on houseofstanbury.com with an updated “Last updated” date where appropriate.
Changes will apply prospectively and will not remove rights already arising from an existing purchase where applicable law prevents this.
30. BUSINESS & CONTACT INFORMATION
House of Stanbury is operated by:
Bust The Label FZ-LLC
Trading as: House of Stanbury
Licence Number: 5031771
Registered Address:
FDBC3236
Compass Building
Al Shohada Road
Al Hamra Industrial Zone-FZ
Ras Al Khaimah
United Arab Emirates
Email: houseofstanbury@gmail.com
Website: houseofstanbury.com
For returns, exchanges, refunds and shipping information, please refer to our Returns, Exchanges, Refunds & Shipping Policy.
For information concerning how we collect, use, share and protect personal information, please refer to our Privacy Policy.