PRIVACY POLICY

Last updated: 24 September 2026

This Privacy Policy explains how Bust The Label FZ-LLC, trading as House of Stanbury (“House of Stanbury”, “we”, “us” or “our”), collects, uses, shares and protects your personal information when you visit houseofstanbury.com (the “Site”), make a purchase, contact us or otherwise use our services (collectively, the “Services”).

It also explains the circumstances in which, where permitted by applicable law, your personal information may be used or shared with other businesses, brands, ventures and entities associated with Caroline Stanbury.

By using our Services, you acknowledge that your personal information will be handled as described in this Privacy Policy.

INFORMATION WE COLLECT

The personal information we collect depends on how you interact with House of Stanbury and our Services.

Information You Provide to Us

We may collect information that you provide directly to us, including:

·       Your name, billing address, delivery address, telephone number and email address.

·       Order and transaction information, including products purchased, returned, exchanged or cancelled.

·       Account information, including login information if you create an account.

·       Shopping information, including items you view, add to your basket, save or purchase.

·       Information you provide when contacting us, including customer service enquiries, returns, complaints or other correspondence.

·       Reviews, feedback, photographs or other content you choose to submit.

·       Marketing preferences, including whether you have chosen to receive promotional communications from us or, where applicable, selected businesses, brands, ventures and entities associated with Caroline Stanbury.

Payment information is processed by our payment providers. Depending on the payment method you choose, this may include credit or debit card information, billing information or other payment details.

Information We Collect Automatically

When you visit or use our Site, we may automatically collect certain information about your device and your interaction with our Services.

This may include:

·       Device and browser information.

·       IP address.

·       Network information.

·       Information about how you use and navigate our Site.

·       Products and pages you view.

·       Your interaction with our emails, advertising and marketing.

·       Information collected through cookies, pixels and similar technologies.

We may use cookies and similar technologies to operate our Site, remember your preferences, understand how customers use our Services, improve the shopping experience and measure or personalise advertising.

Information We Receive From Third Parties

We may receive personal information from third parties that help us operate House of Stanbury or provide related services, including:

·       Shopify, which powers our online store.

·       Payment processors.

·       Delivery, fulfilment and logistics providers.

·       Marketing and advertising platforms.

·       Analytics providers.

·       Customer service and technology providers.

·       Social media platforms where you interact with House of Stanbury or our advertising.

·       Where permitted by applicable law, other businesses, brands, ventures and entities associated with Caroline Stanbury.

Any information received from third parties will be handled in accordance with this Privacy Policy and applicable data protection laws.

HOW WE USE YOUR PERSONAL INFORMATION

Providing Our Products and Services

We may use your information to:

·       Process and fulfil orders.

·       Process payments.

·       Arrange shipping and delivery.

·       Manage returns, refunds and exchanges.

·       Provide order confirmations and delivery updates.

·       Maintain customer accounts.

·       Respond to enquiries and provide customer support.

·       Provide the products and Services you request.

Marketing and Advertising

Where permitted by applicable law, we may use your personal information for marketing and promotional purposes, including to:

·       Send you news, offers, product launches and other marketing communications from House of Stanbury.

·       Personalise the content, products and communications you see.

·       Measure and improve the effectiveness of our marketing.

·       Show you relevant advertising on our Site, social media platforms and other websites.

·       Inform you about products, services, experiences, events, launches, offers and opportunities from selected businesses, brands, ventures and entities associated with Caroline Stanbury that we believe may be of interest to you.

Where permitted by applicable law, personal information may also be shared with or used by selected businesses, brands, ventures and entities associated with Caroline Stanbury for their own marketing and promotional purposes.

Where consent is required by applicable law, we will obtain your consent before using or sharing your personal information for these purposes.

You can withdraw your consent or unsubscribe from marketing communications at any time using the unsubscribe link contained within our emails or by contacting houseofstanbury@gmail.com.

Improving House of Stanbury

We may use information about how customers interact with our Site and Services to understand customer preferences, improve our products, optimise our website and develop the House of Stanbury customer experience.

We may also use aggregated or anonymised information to better understand customer interests, trends and preferences across House of Stanbury and, where appropriate, other businesses, brands, ventures and entities associated with Caroline Stanbury.

Security and Fraud Prevention

We may use personal information to identify, investigate and prevent fraudulent, illegal or malicious activity and to protect House of Stanbury, our customers and our Services.

Legal Obligations

We may process personal information where necessary to comply with applicable laws, regulations, tax requirements, court orders or other legal obligations.

COOKIES

Like many online stores, House of Stanbury uses cookies and similar technologies.

Cookies help us operate and improve our Site, remember your preferences, understand how visitors interact with our Site, analyse performance and, where permitted, personalise advertising and marketing.

Because our store is powered by Shopify, certain cookies are used as part of Shopify's platform and services.

We may also permit selected advertising, analytics and marketing partners to use cookies, pixels and similar technologies on our Site where permitted by applicable law.

You can manage or reject certain cookies through your browser settings and, where available, through the cookie preferences provided on our Site.

Disabling certain cookies may affect the functionality of the Site or your shopping experience.

HOW WE SHARE PERSONAL INFORMATION

We may share personal information where reasonably necessary to operate House of Stanbury, provide our Services, fulfil the purposes described in this Privacy Policy or comply with legal obligations.

This may include sharing information with:

·       Shopify and other technology providers.

·       Payment processors.

·       Shipping, courier, fulfilment and logistics providers.

·       Customer support providers.

·       IT, cloud storage and website service providers.

·       Analytics providers.

·       Marketing and advertising partners.

·       Professional advisers, including accountants, lawyers and consultants.

·       Government authorities, regulators, courts or law enforcement where required.

·       Selected businesses, brands, ventures and entities associated with Caroline Stanbury, where permitted by applicable law, including for marketing and promotional purposes as described in this Privacy Policy.

Where personal information is shared with another entity for its own marketing purposes, we will do so only where there is an appropriate lawful basis and, where required, your consent.

We may also disclose information in connection with a corporate transaction, restructuring, merger, acquisition, sale or transfer of all or part of our business.

ADVERTISING & ANALYTICS

We may work with advertising, analytics, marketing and social media platforms to understand how customers use our Site, measure advertising performance and deliver relevant advertising.

These providers may use cookies, pixels or similar technologies to collect information about your interaction with House of Stanbury and other websites or platforms.

Where permitted by applicable law and consistent with your marketing preferences, information about your interests or interactions with House of Stanbury may also be used to help tailor marketing relating to selected businesses, brands, ventures and entities associated with Caroline Stanbury.

Depending on where you live, you may have rights to object to or opt out of certain forms of targeted or personalised advertising.

USER-GENERATED CONTENT

Our Services may allow customers to submit product reviews, photographs, comments or other content.

If you submit content to a public area of our Site, that information may be visible to other users and the public.

Please avoid including personal or confidential information in public reviews or other public content.

THIRD-PARTY WEBSITES & LINKS

Our Site may contain links to websites, social media platforms or services operated by third parties, including websites or platforms associated with other Caroline Stanbury businesses, brands or ventures.

Unless otherwise stated, House of Stanbury does not control third-party websites and is not responsible for their privacy or security practices.

We recommend reviewing the privacy policy of any third-party website or service you choose to use.

CHILDREN'S PRIVACY

Our Services are not intended for children and we do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact houseofstanbury@gmail.com so that we can take appropriate action.

SECURITY

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on:

·       How long we need the information to provide our Services.

·       Whether you maintain an account with us.

·       Your marketing preferences.

·       Legal, accounting and tax requirements.

·       Fraud prevention and security requirements.

·       Resolving disputes.

·       Enforcing our agreements and policies.

When personal information is no longer required, we will delete, anonymise or otherwise securely dispose of it where appropriate.

YOUR PRIVACY RIGHTS

Depending on where you live and the applicable data protection laws, you may have rights relating to your personal information, including rights to:

·       Request access to personal information we hold about you.

·       Request correction of inaccurate or incomplete information.

·       Request deletion of your information in certain circumstances.

·       Request restriction of certain processing.

·       Object to certain processing.

·       Request a copy of certain information in a portable format.

·       Withdraw consent where processing is based on consent.

·       Object to or opt out of certain direct marketing activities.

·       Withdraw consent to receiving marketing communications from House of Stanbury and, where applicable, selected businesses, brands, ventures and entities associated with Caroline Stanbury.

These rights may be subject to conditions and exemptions under applicable law.

To exercise a privacy right, contact houseofstanbury@gmail.com.

We may need to verify your identity before processing certain requests.

MARKETING COMMUNICATIONS & YOUR CHOICES

If you have chosen to receive marketing communications from House of Stanbury or, where applicable, selected businesses, brands, ventures and entities associated with Caroline Stanbury, you can unsubscribe or withdraw your consent at any time.

You can do this using the unsubscribe link contained within the relevant marketing email or by contacting houseofstanbury@gmail.com.

Where your information has been shared with another entity for its own marketing purposes, you may also be able to manage your preferences directly with that entity.

Even if you unsubscribe from marketing, we may still send essential service-related communications concerning orders, payments, deliveries, returns or your account.

INTERNATIONAL TRANSFERS

House of Stanbury operates internationally and some of the third parties we work with may process or store personal information in countries other than the country in which you live.

Other businesses, brands, ventures or entities associated with Caroline Stanbury may also operate in or use service providers located in different countries.

Where personal information is transferred internationally, we will use appropriate safeguards where required by applicable data protection law.

COMPLAINTS

If you have concerns about how House of Stanbury handles your personal information, including its use or sharing for marketing purposes, please contact us at houseofstanbury@gmail.com.

We will endeavour to investigate and respond appropriately.

Depending on where you live, you may also have the right to make a complaint to the relevant data protection or regulatory authority in your jurisdiction.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, Services, technology, legal requirements or privacy practices.

The updated Privacy Policy will be published on this page and the “Last updated” date amended accordingly.

CONTACT & DATA CONTROLLER

House of Stanbury is operated by:

Bust The Label FZ-LLC
Trading as: House of Stanbury
Licence Number: 5031771

Registered Address:
FDBC3236
Compass Building
Al Shohada Road
Al Hamra Industrial Zone-FZ
Ras Al Khaimah
United Arab Emirates

Email: houseofstanbury@gmail.com
Website: houseofstanbury.com

For the purposes of applicable data protection legislation, Bust The Label FZ-LLC, trading as House of Stanbury, is the controller of personal information processed in connection with the Services unless otherwise stated.

Where personal information is lawfully shared with another business, brand, venture or entity associated with Caroline Stanbury for that entity's own purposes, that entity may act as a separate controller of that information, as applicable.